| Penulis | Kade Lasiadi, CHA |
|---|---|
| Ukuran | 12 x 19 cm |
| Berat | 300 gr |
| Tebal | vi+358 hlm |
| Format | Softcover |
| ISBN | 978-623-8454-46-4 |
| Harga | 90.000 |
Deskripsi
Courtesy The Catalyst of Exceptional Customer Service
In the hospitality industry, prioritizing guest wellbeing is essential for exceptional customer service. Through genuine courtesy and attentiveness, we aim to uplift guests’ sense of dignity, ensuring they feel respected, valued, and cared for on an emotional and spiritual level. Courtesy is the language of the heart, driven by conscience and integrity. Every hospitality employee should embrace the principle that a service charge is added for the service rendered, making it their unwavering duty to treat guests with the highest level of courtesy. Employees should ensure that their courtesy and refined demeanor exceed the service it self.
Courtesy is the art of embracing humanity with genuine warmth—treating others with kindness and respect that transcends the ordinary and touches the soul. It reflects the essence of human connection and is fundamental to all human interactions. To “humanize” customers is to treat them with dignity and respect, fostering deeper emotional connections.
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